#154 - Unauthenticated in less than a day though I'm logged in Jira and "Open Jira url" is unresponsive

aidar-ms commented on Aug 12, 2022

It's been happening this week. Jira assistant logs out too often and then when I'm logged out, I can't even re-log in because "Open Jira url" button is just unresponsive.

I tried to check browser console to check if there were some obvious JS errors, but didn't find anything.

shridhar-tl commented on Jul 06, 2020

Is this issue still reproducible? If yes, can you directly access the url of Jira in browser and see if are signed in? If you are signed in then once again access JA and see if it is working.

Also are you using cloud version or self hosted version? Let me know the version number of Jira as well if you are using a self hosted version. What is the browser you are using and version of the browser. When you say "Open Jira url" button is just unresponsive I am not clear what happens, are you not able to click the button itself as browser is not responding or after clicking Jira is not getting opened?

shridhar-tl commented on Sep 03, 2020

Hi @aidar-ms - As I haven't heard since long time, I hope this issue is resolved and hence closing this issue. If you are still facing this issue, I would request you to provide the console error details as it should definitely have some information about this error.

shridhar-tl commented on Aug 12, 2022

Hi All, I hope this issue would have been resolved as part of #214. If anyone is still facing this issue, please provide additional details as mentioned in the ticket.`