Unauthenticated in less than a day though I'm logged in Jira and "Open Jira url" is unresponsive

Jira Assistant Issues

View #154 on GitHub to know more details

#154 - Unauthenticated in less than a day though I'm logged in Jira and "Open Jira url" is unresponsive

aidar-ms commented on Aug 12, 2022

It's been happening this week. Jira assistant logs out too often and then when I'm logged out, I can't even re-log in because "Open Jira url" button is just unresponsive.

I tried to check browser console to check if there were some obvious JS errors, but didn't find anything.

shridhar-tl commented on Jul 06, 2020

Is this issue still reproducible? If yes, can you directly access the url of Jira in browser and see if are signed in? If you are signed in then once again access JA and see if it is working.

Also are you using cloud version or self hosted version? Let me know the version number of Jira as well if you are using a self hosted version. What is the browser you are using and version of the browser. When you say "Open Jira url" button is just unresponsive I am not clear what happens, are you not able to click the button itself as browser is not responding or after clicking Jira is not getting opened?

shridhar-tl commented on Sep 03, 2020

Hi @aidar-ms - As I haven't heard since long time, I hope this issue is resolved and hence closing this issue. If you are still facing this issue, I would request you to provide the console error details as it should definitely have some information about this error.

shridhar-tl commented on Aug 12, 2022

Hi All, I hope this issue would have been resolved as part of #214. If anyone is still facing this issue, please provide additional details as mentioned in the ticket.`

Latest updates

27-Nov-2023 - Change in permissions for JA

In upcoming version (v2.58) of JA, by default, permission to access Cloud instance of Jira would be added. This would let the users to integrate with Cloud instance of Jira without prompting for permission at the time of integration. Hence for Chrome users, once the extension gets updated, it would get disabled due to change in permission. You can enable it again from Extensions page. However, for Firefox and Edge, extension already have access to all the sites (though it doesn't really need) which would be narrowed down only to atlassian.net which would be a security improvement.

03-Jan-2023 - Auto update would take time

Jira Assistant is now updated in phased basis to avoid any breaking changes impacting all users. So it may take long time before your extension gets updated. If you want to manually update it immediately, just navigate to "chrome://extensions", turn on "Developer mode" from top right corner and click Update button. Then you can turn off dev mode.

20-Dec-2022 - Available as App for Jira Cloud

Jira Assistant can now be installed within your Jira Cloud as an App. Once installed, this would be available for all your Jira users. Visit https://www.jiraassistant.com to know more.

26-Jul-2022 - Introducing JA Web

You can visit https://app.jiraassistant.com to use or test upcoming features of Jira Assistant. Contribute in testing JA by switching to Web Version. All the fixes and new feature updates would be immediately available in Web version of JA. Later, stable updates would be pushed to Extensions.