Unable to connect/login to JIRA Assistant

shridhar.tl@gmail.com

Jira Assistant Issues

View #343 on GitHub to know more details

#343 - Unable to connect/login to JIRA Assistant

viquaralam commented on Nov 27, 2023

Checklist before you being

I am sure that I am already using latest version of Jira Assistant
I had verified that, no similar issues are already reported in issue tracker
I had tried reproducing this issue with with Web version of Jira Assistant to ensure that this issue is not recently fixed and yet to be published
I had verified that, my query is not answered in FAQ section of website
I had verified that, my issue is not listed as known bugs in website

How do you use Jira Assistant?

Browser extension

Are you using cloud version of Jira or self hosted (data center / server) of Jira.

Cloud Jira

Version of Jira Assistant

v8.20.12

What browser are you using?

Chrome

What OS are you using? You need not disclose this if you feel it is irr-relevant for your issue.

Windows

Bug Description

Hi,

When my colleague is trying to connect to JIRA assistant, she is getting an error; please note, other colleagues including myself are able to connect to JIRA assistant successfully without any issue.

Also, she is able to connect and use JIRA without any issues. Please see the error screenshot.

Checklist before you submit

I have ensured not to paste any confidential information like Jira url, Mail id, etc.
I have verified my browser console logs and added necessary details (if required)
I have added required screenshots if the bug is related to UI (as necessary)

shridhar-tl commented on Nov 27, 2023

@viquaralam - As the error message says, have you tried granting permission. This is basically a permission issue. Extension should have shown popup while trying to integrate the first time. If the user have denied it, then sometimes extension cannot show the popup again. In such cases you can grant permission for the extension to access your Jira site manually.

Have a look at #214 where I have already explained the steps to manually grant permission. Refer to heading "Check if Permission is granted for Jira Assistant:" in the above mentioned ticket.

Another simple option in chrome is to do the following.

Open your Jira site and then right click on the extension icon
Either select "On all sites" or select your site from this option:

Latest updates

27-Nov-2023 - Change in permissions for JA

In upcoming version (v2.58) of JA, by default, permission to access Cloud instance of Jira would be added. This would let the users to integrate with Cloud instance of Jira without prompting for permission at the time of integration. Hence for Chrome users, once the extension gets updated, it would get disabled due to change in permission. You can enable it again from Extensions page. However, for Firefox and Edge, extension already have access to all the sites (though it doesn't really need) which would be narrowed down only to atlassian.net which would be a security improvement.

03-Jan-2023 - Auto update would take time

Jira Assistant is now updated in phased basis to avoid any breaking changes impacting all users. So it may take long time before your extension gets updated. If you want to manually update it immediately, just navigate to "chrome://extensions", turn on "Developer mode" from top right corner and click Update button. Then you can turn off dev mode.

20-Dec-2022 - Available as App for Jira Cloud

Jira Assistant can now be installed within your Jira Cloud as an App. Once installed, this would be available for all your Jira users. Visit https://www.jiraassistant.com to know more.

26-Jul-2022 - Introducing JA Web

You can visit https://app.jiraassistant.com to use or test upcoming features of Jira Assistant. Contribute in testing JA by switching to Web Version. All the fixes and new feature updates would be immediately available in Web version of JA. Later, stable updates would be pushed to Extensions.