Frequently asked questions

Why Jira Assistant is free and how does it generate revenue?

Jira Assistant is developed in 2016 as a simple utility for quickly adding worklog and pulling reports from Jira. Hence its motive is not to generate revenue. However, due to Browser updates and other factors, it requires considerable effort to maintain the stability of the tool. Hence contributions from users in any form are welcome.

Can I contribute in development?

Can I add a new feature in Jira Assistant?

Can I raise pull request (PR) in Jira Assistant?

Jira Assistant is an open-source project where the source code is available in GitHub. Any developers are more than welcome to raise a PR for a bug fix or for a new feature. Guidelines for development are available in GitHub.

Does JA Support both Cloud and data center version of Jira?

Yes, JA works with both cloud and data center version of Jira when you install it as extension. But if you use Web version or Desktop version, it only supports Cloud version with OAuth integration only. But this limitation would be resolved in next few weeks.

Can I request for a new extension or an app from the developer?

Can I hire the developer as a freelancer?

If you want a Web, Mobile, Desktop or Browser extension to be developed and would like to pay for it, you can contact the developer through mail with the detailed requirement and can discuss further.

Sometimes JA doesn't show worklog details in reports or in calendar?

Sometimes Jira issues are not shown in JA reports.

Jira Assistant pulls the data from Jira by calling the API exposed by Jira. Sometimes due to indexing issues, Jira API doesn't return some worklog, issues, comments, etc.,. If you face such issues, then I would suggest to check with your Jira admin and see if indexing in Jira is proper. Most of the times, re-indexing Jira solves this issue of missing data in JA. This is not really an issue with this tool, but in Jira's API.

How quick can I expect support / response from developer?

What is my probability in getting the issue resolved?

Jira Assistant is a free tool and is developed and maintained by a single developer. Due to the huge volume of support incidents and other priorities, it may not be always feasible for the developer to respond on timely basis. While contacting the developer, always provide exact information about the issue you are facing along with required screenshots / console errors if any. Unfortunately, not all issues are resolved and sometimes may not be attended due to other priorities.

Can holidays and leaves be configured?

How to configure public holidays?

How to track public holidays?

How to track leaves?

How to integrate with leave calendar?

Currently JA does not support Holiday and Leaves configuration. Holiday API integration is already a feature being tracked as part of #26. Please have a look at that for more details and provide your comments.

Why there is no option to mark all Jira Notifications as read

Mark all notifications as read

Mark all messages as read

No option to mark all updates as read

Due to the way notifications are implemented currently, it is not possible to mark all the notifications as read. If you open a Jira ticket, all the notifications related to that ticket is automatically not pulled next time. That way, only option to not show notification next time is to open individual tickets. There could be some better options in future and until then please bear with me.

How do I import sub-task for multiple tickets?

How do I create sub-task for multiple tickets to gather?

How do I combine sub-task creation?

How do I create issues under multiple projects?

While importing issues, you can provide comma separated values for parent or project column, that way you would be able to generate sub-task for multiple tickets or create same issues under multiple projects. But you cannot combine both to gather. Multiple values are allowed only in parent or in project field.

How to make comments in worklogs non mandatory?

Nothing happens when I click on Save button in worklog popup

Worklog popup does not allow to save

In worklog popup comments section is mandatory by default and you can configure how many characters has to be entered. To configure it click on General menu under Settings. Now under Worklog tab you have option to configure min length for worklogs, where setting it to '0' would make it a non mandatory field.

How to log work in closed tickets?

JA doesn't allow logging work in closed tickets

By default, Jira Assistant doesn't allow to add worklog for closed tickets. But you can change the behaviour by changing the settings in General Settings -> Worklog tab -> and select the checkbox "Worklog for closed tickets". Enabling this would let you to add worklog for closed tickets. Note: This option would work only if Jira is configured to allow this behaviour.

How to copy worklog in calendar view?

How do I replicate the worklogs?

How do I copy worklog with drag and drop?

From calendar view you can easily copy worklogs by two different ways. One by right clicking on the event and click on the copy menu which will open worklog popup where you can provide date and time of target worklog. Second option is even quicker and easier, just press the Alt key and drag and drop the worklog where you want it to be copied.

All tickets are not shown in ticket suggestion drop down

Only tickets assigned to me are listed in ticket suggestion drop down

You can change the list of tickets shown in the suggestion drop down by changing the JQL. To change the JQL, go to Advanced Settings page and find the JQL corresponding to "Ticket suggestions JQL" label. You cannot edit the default JQL as it is for reference only, but you can edit the instance specific JQL.

No support for adding worklog from list and grid view of calendar

Provide support for adding worklog from list and grid view

Unable to add worklog from list and grid view

As of now, JA doesn't support adding worklog from some of the views under Calendar. This is already known and in future based on popularity it could be supported. But as of now it is kept as low priority.

How can I rename or change the default icon of my dashboard?

To rename your dashboard, navigate to that dashboard and click on the name header label. There you can change both the name and the default icon of that dashboard.

Is it possible to change the tickets list shown in My Open Tickets gadget?

How do I change the tickets list shown in My Open Tickets gadget?

You can change the list of tickets shown in My Open Tickets gadget by changing the JQL. To change the JQL, go to Advanced Settings page and find the JQL corresponding to "Open tickets JQL" label. You cannot edit the default JQL, but you can edit the instance specific JQL.

Can I build my own gadget?

Yes, you can build a new gadget by building a report using Custom Reports or Report Builder module. Once you build a report and save it, it would be available under add gadget popup from where you can add it to dashboard as gadget.

Can I customize inbuilt gadgets?

How do I change the tickets list shown in My Open Tickets gadget?

Some levels of customizations are allowed for each gadgets. You can look at the Gadget Settings and JA Advanced settings to look for some options to customize the gadget. But most of the customizations you expect can be built using Custom Reports / Report Builder.

Why Jira Assistant require access to all the sites?

This is no more an issue for chrome users from Jira Assist v2.71. As you would be able to integrate JA with any Jira instance, this permission is required. This is particularly necessary because JA does not ask for / store your credentials and directly connect to Jira with the authentication established by your browser.

Network error occurred while trying to integrate with Jira

Unable to integrate with Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. Also ensure that you put appropriate URL while integration. Ensure to use http:// or https:// appropriately. Also see to that you provide Jira basepath and not page url. Jira basepath would be something like https://jira.yourcompany.com or https://yourcompany.com/jira or https://yourcompany.atlassian.net. Don't provide url's like https://jira.yourcompany.com/browse, which would fail with network error.

I get 401 Unauthenticated error frequently?

How to resolve 401 Unauthenticated error?

Jira Assistant shows 401 Unauthenticated error even after authenticating with Jira

Primarily users will have to be logged into Jira from the same browser where JA is used. Some times user get this error even when user is authenticated with Jira. The reason for that is JA need to access to Jira and sometimes for some users, this access is automatically removed. The root cause for that is still unidentified, but is believed to be environmental issue. To solve it, from 401 page in JA, just click on "Grant permission" button and the issue would be resolved. Have a look at #214 in GitHub issue tracker for more details.

Can't authenticate even though logged into Jira

Unable to integrate with Jira

Authentication error occurred while trying to integrate with Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. If you are sure that you are authenticated and you had used the URL properly, then contact the developer with console screenshot / error details.

I was unable to integrate with Jira

I was unable to configure Jira Assistant

I get cors error while trying to integrate with Jira

For integrating Jira or for using Jira Assistant, you will have to authenticate with Jira on the same browser window. So, ensure that you are able to access Jira from same browser. If you still continue to face this issue, open console tab (F12) and see if you are getting any CORS issue. If you see CORS issue, try upgrading your browser. If issue persist, then contact the developer for any additional support. But this CORS issue, as of date is non reproducible in developer end and so unfortunately no solution is available.

I was unable to use JA with Firefox Multi Account containers?

JA doesn't work with Firefox when using Multi Account?

Firefox Multi Account containers are a very minimally used feature with Jira Assist. But still it works for most of the users. But for specific users, it doesn't work and so far root cause is not identified. As this issue is not reproducable, it becomes difficult for the developer to fix it. For more details visit GitHub issue tracker #103 and add your comments there.

How to use expressions in custom reports and report builder?

Expressions are basically JavaScript Code. You will get the current data in Field object in the expression. You would be able to use most of the inbuilt JavaScript functions as well in your expression. For example you can write Field.assignee.name, Field.summary, parseInt(Field.timespent), etc.. You can use the usual JavaScript Math class and other operators for calculations as well.

How do I use charts in report builder?

Charts component in report builder module uses chart.js component. So, you can refer the official website of chart.js on how to pass data and other properties. But as of now no samples or documentation is available to explain about it. I will try to put something to gather in future if time permits. But as this is not a widely used feature, it is of low priority at this moment.

How do I use report builder?

As of now one sample YouTube video is available on how to generate simple reports with report builder. But as of now no documentation is available to explain about it. I will try to put something to gather in future if time permits. But as this is not a widely used feature, it is of low priority at this moment.

User list added in reports doesn't get saved

How will I be able to view report for only few set of users?

I will have to add list of people everytime while viewing the report

User list under report doesn't gets saved

From any of the reports, the user list popup doesn't save the details persistently. If you permanently want to save the users, then go to User Groups page by clicking on the User groups menu under Settings. Here any changes done would be persistently saved. So, while generating report, sometimes if you want to generate report for only few set of users / groups, you can safely remove other users from popup and generate report. Once you reload the report, you will still see the old set of users.

How do I generate a report only for specific user / group from saved groups.

I need an option to select the user / group while generating report.

From any of the reports, the user list popup doesn't save the details persistently. So, if you don't want to generate the report for a specific user, then you can safely remove the user / group from the reports page. It will not get saved and so next time you reload the report, all the saved users / groups will be populated again. Hence no separate users / groups selection is required in any of the reports.

Worklog showing different time in Jira and tool

Worklog uploaded for different date / time than entered

By default, Jira Assistant would use your local timezone while uploading the worklog. Hence if you have not configured Jira with your local timezone, then Jira would show worklog in different timezone. Hence it is always necessary for you to configure Jira with your local timezone.

Worklog entered in Jira is not pulled by Jira Assistant tool

Jira Assistant does not show worklog from Jira

Any worklog in Jira should be pulled by Jira Assistant. Ensure that you are providing appropriate query, User details, date range, etc.. If you are sure that filters you provided is accurate and still worklog is missing, then it is probably the issue with Indexing in Jira. If there are any recent updates or it has been sometimes long since last indexing in Jira has happened, then most probably re-indexing Jira would solve this issue. Contact your Jira admin about re-indexing.

In worklog report, how do I add additional filters like project, etc.?

In worklog report, click on the config icon from top right corner of the worklog report which would open a popup. This popup will contain a tab named JQL. Here you can add any additional filters you want.

Is there an option to email the report automatically on daily basis?

No, currently there are no such features available and no plans to implement it in future as well. Browser extension are not meant for such background task processing and we cannot rely on extension to do it. There could be instances where it fails and could cause troubles. Hence no plans to implement it as of now.

Is there a way to specify billable and non billable hours?

Differenciate billable and non billable hours

Mark billable and non billable hours

As of now, there is no inbuilt feature available as such. However, you can work around it by using other fields in Jira. For example, you can add a label to all the issues for which billing is not necessary and in worklog report, you can add a JQL filter to not pull issues with those labels. This is one such way.

Can I share the user groups with other users of JA?

Is their a way I can share my user groups?

Yes, you can export the settings only by selecting user groups which would generate a .jab file. You can share this file with anyone to whome you want to share the groups with.

What information is stored within JA browser cache?

Jira Assistant doesn't store any sensitive information anywhere. It just stores the settings, Jira url, Jira profile details including mail id in browser cache. You can read more about it from Privacy Policy page.

What data is collected by developers from the users of Jira Assistant?

Does Jira Assistant extension or Web capture my data?

Are there any cloud storage?

Jira Assistant stores all your data in your browser local storage only. It does not send any of your information outside your browser. Additionally, no credentials or other sensitive information is stored anywhere. To know more about our privacy policy, please visit https://www.jiraassistant.com/privacy-policy

How to change weekdays / working days?

Click on General menu under Settings, then under General tab, you have option to change the working days.

How can I configure timezone for individual users?

Worklog report, by default pulls the report in current users local timezone. If the users are working from a different timezone, then pulling worklog in local timezone would cause difference in date / time. To solve it, for individual users / groups you can add timezone settings from user groups. Setting appropriate time zone would solve the issue.

How can I configure the menus to be shown when clicking on JA icon in browser?

To show customized list of menus, go to General settings -> Menu options tab. Select 'Show menus' and then select all the list of pages to be shown in menu.

How can I directly open a page when clicking on JA icon in browser?

To directly open a page when clicking on JA icon, go to General settings -> Menu options tab. Select 'Auto launch' option and select the appropriate page to be loaded directly.

How can I show Quick view of my dashboard?

To show a quick view of dashboard first you should enable quick view. To enable quick view, go to General settings -> Menu options tab. Select 'Show quickview dashboard' option and select the appropriate dashboard to be shown as quickview.

How long does it usually take for the issue to be resolved, once reported?

How long will it take to solve my bug?

How quick can I expect support / response from developer?

Why does it take so long to solve the issue?

Unfortunately, Jira Assistant is developed and maintained by a single developer and as of now no other support is available. Hence it becomes difficult for a single developer to allocate time of replying to chats or resolving a bug on time. Queries raised are prioritized and resolved based on the supporting details provided and severity of the query

How frequently does JA gets updated?

JA Web would receive updates as and when the issue is fixed and has a quicker turn around. But when it comes to extensions / desktop apps, it takes more time due to the waiting time in queue and publish of the store. Due to this waiting time, there will not be frequent publishes unless there are major bug fixes / features.

Why browsers like Firefox, Edge and Opera does not get frequent updates?

Why isn't the firefox plugin being updated?

Some times their could be fixes specific to a browser or their could be very minor feature additions. So in such cases not all browsers gets JA updates immediately. But after a month or two, it would get updated along with new additions. Their could be one more reason where their was major refactoring in code which could have some negative impacts. In such cases also updates are first published to one browser for testing.

Can I request for a new feature if I could pay for it?

Can I get a customized feature?

You can request for any new features by raising a ticket in GitHub with detailed description. Depending on available bandwidth, we would prioritize. If you are badly in need of a feature and if you are willing to make a one-time contribution for it, then after raising the ticket, you can contact the developer through mail. We can discuss further on it.

What all browsers do we support officially?

Are there any browser specific issues?

As of now, Jira Assistant is available and works better with Chrome, Firefox and Edge. But few users use it in other browsers with some minimal issues / work arounds. With Vivaldi it use to work well, but recently is known to have some minor issues.

Can I have a developer in video call?

Can I have a developer for screen share?

Can I have a call with screen share?

Being a single developer, it is very difficult for us to getting into calls with individual users. So, we would suggest you to raise a support ticket with required details in Git Hub. Alternatively, if it is a question, discussions under GitHub can be used to ask your question.

How can I know when next release is planned?

When would be the next release?

Their are no specific interval on when the release would happen. Usually it would happen on weekends. But if their are major issue fixes, then it can happen on any day. Usually for planned feature releases, you would see the notification in JA with expected date of publish.

Why was Web version of JA Introduced?

What is the use of Jira Assistant Web version?

JA Web is primarily introduced to support BETA testing by user and for providing quicker fix in case of major bugs. As Web version can be published at any point of time without and waiting time, every day the build would be published and users can experience the next version of JA. Additionally, people who cannot install the app can still use JA Web from the browser using OAuth integration with Jira.

Why sprint report does not work in JA Web OAuth?

Currently when using OAuth integration in JA, sprint report does not work. This is due to the limitation that this specific API is not supported in OAuth. This would be resolved in upcoming weeks once other priority works are completed.

Why Web version of JA is unstable?

What is the use of Jira Assistant Web version?

JA Web is primarily introduced to support BETA testing by user and for providing quicker fix in case of major bugs. So, build would be published when ever there are changes. Sometimes the changes may not be fully tested and so there could be some short term bugs which would get resolved in subsiquent builds.

Can we host Jira Assistant within our data center instead of installing it for each user?

Yes, JA Web is already available which is hosted using GitHub pages. If you would prefer installing it within your datacenter, you can very well do it with some minimal code changes on how it integrates with your instance of Jira.

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