Frequently asked questions

How to make comments in worklogs non mandatory?

Nothing happens when I click on Save button in worklog popup

Worklog popup does not allow to save

In worklog popup comments section is mandatory by default and you can configure how many characters has to be entered. To configure it click on General menu under Settings. Now under Worklog tab you have option to configure min length for worklogs, where setting it to '0' would make it a non mandatory field.

How to log work in closed tickets?

JA doesn't allow logging work in closed tickets

By default, Jira Assistant doesn't allow to add worklog for closed tickets. But you can change the behaviour by changing the settings in General Settings -> Worklog tab -> and select the checkbox "Worklog for closed tickets". Enabling this would let you to add worklog for closed tickets. Note: This option would work only if Jira is configured to allow this behaviour.

How to copy worklog in calendar view?

How do I replicate the worklogs?

How do I copy worklog with drag and drop?

From calendar view you can easily copy worklogs by two different ways. One by right clicking on the event and click on the copy menu which will open worklog popup where you can provide date and time of target worklog. Second option is even quicker and easier, just press the Alt key and drag and drop the worklog where you want it to be copied.

All tickets are not shown in ticket suggestion drop down

Only tickets assigned to me are listed in ticket suggestion drop down

You can change the list of tickets shown in the suggestion drop down by changing the JQL. To change the JQL, go to Advanced Settings page and find the JQL corresponding to "Ticket suggestions JQL" label. You cannot edit the default JQL as it is for reference only, but you can edit the instance specific JQL.

No support for adding worklog from list and grid view of calendar

Provide support for adding worklog from list and grid view

Unable to add worklog from list and grid view

As of now, JA doesn't support adding worklog from some of the views under Calendar. This is already known and in future based on popularity it could be supported. But as of now it is kept as low priority.