Frequently asked questions

What information is stored within JA browser cache?

Jira Assistant doesn't store any sensitive information anywhere. It just stores the settings, Jira url, Jira profile details including mail id in browser cache. You can read more about it from Privacy Policy page.

Why Jira Assistant require access to all the sites?

As you would be able to integrate JA with any Jira instance, this permission is required. This is particularly necessary because JA does not ask for / store your credentials and directly connect to Jira with the authentication established by your browser.

Network error occurred while trying to integrate with Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. Also ensure that you put appropriate url while integration. Ensure to use http:// or https:// appropriately. If not provided appropriately then it would cause network error.

Can't authenticate even though logged into Jira

While trying to integrate the extension with Jira, ensure that you are logged in to Jira from your browser. If you are sure that you are authenticated and you had used the url properly, then contact the developer with console screenshot / error details.